SmartStore Brasil is committed to transparency, privacy, and data security for its customers throughout the entire interaction process with our website. To help you better understand what information we collect and how we use, store, or delete it, we detail our Privacy Policy below.
Customers’ registration data is not shared with third parties, except when necessary for the delivery process, execution of work at the customer’s address by the installation/quotation team, billing, or participation in promotions requested by customers. Your personal data is essential to ensure that the contracted service or product is delivered safely to your home or company, in accordance with the agreed delivery/execution deadline.
To facilitate the understanding of our Privacy Policy, we present a summary:
Data processing agent: SmartStore Brasil
SmartStore Brasil’s role in data processing: Predominantly controller
Type of personal information collected: SmartStore Brasil collects information provided by the Customer when registering through one of our website forms, completing registration in the e-commerce platform, or through our Online Chat.
• To deliver purchased products or services;
• To keep you informed about the status of your order;
• To coordinate delivery or service
provision with partners;
• To perform exchanges/maintenance;
• To send service communications and provide a better Customer experience,
making SmartStore Brasil even more relevant in your daily life.
The General Data Protection Law (LGPD) grants Customers the right to request, at any time and through a formal request, information from SmartStore Brasil regarding the processing of their data.
For the Privacy Policy to be well understood, it is essential to clarify some important concepts:
• Customer – any natural person who purchases products or services on the website or physical store.
• Personal data – any information related
to a person that identifies them or that, when used in combination with other processed information, identifies an individual. Also, any
information through which it is possible to identify a person or contact them.
• Personal data processing – includes the collection,
production, reception, classification, use, access, reproduction, transmission, distribution, processing, filing, storage, elimination,
evaluation or control of information, communication, transfer, dissemination, or extraction of data relating to natural persons.
• Data
subject – any natural person whose personal data is processed by SmartStore Brasil;
• Purpose – what we intend to achieve with the processing
of personal data.
• Necessity – personal data processing must be limited to the minimum necessary for the intended purpose, meaning it must be
relevant, proportional, and not excessive.
• Consent – clear and objective authorization given by the data subject for the processing of their
personal data for a previously specified purpose. After granting consent, you may revoke it at any time. Revocation does not cancel previously
performed processing.
It applies to all SmartStore Brasil customers, including website and physical store customers, whose personal data is processed by us in any way.
SmartStore Brasil collects and stores the following types of information:
Information you provide to us: SmartStore Brasil collects Customer information in various ways, such as when you provide your CPF for invoice issuance; exchange a product; purchase one of the services offered in physical stores or on the website; create an account and provide data in “My Account”; place an order on our website; pick up a product purchased online at a physical store; participate in raffles; interact with Customer Service; or participate in surveys or marketing promotions, etc. The information requested may include: full name, email, CPF, date of birth, gender, address, phone numbers, and credit card number.
Information automatically collected by SmartStore Brasil: we collect and store certain information whenever the Customer interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails, and other content provided by us on other websites.
We may use this information to offer personalized content such as advertisements, search results, and others. Most mobile devices allow Customers to disable location services.
Information collected from other sources:
• public sources (e.g., demographic data);
• credit agencies or bureaus (e.g., credit/check reports);
• data providers (e.g., demographic
data related to online advertising and based on Customer interests).
The data is necessary to:
• deliver purchased products or contracted services;
• optimize your interaction with us;
• ensure website and data security;
•
inform Customers about offers and promote our services;
• comply with legal obligations;
• administrative and management purposes.
Providing the data allows us to:
• deliver purchased products or services;
• carry out exchanges, maintenance, or returns within the period established by the Consumer
Protection Code (CDC);
• send updates on order status and service communications;
• coordinate delivery or service provision with
partners;
• provide services suited to Customer needs;
• improve the shopping experience;
• conduct market analysis and research;
•
keep Customers informed about products and services we offer;
• execute targeted online advertising;
• prevent, detect, and investigate
activities that violate our Code of Conduct or are prohibited or illegal; improve our website, products, and services.
SmartStore Brasil uses legal bases, which may vary according to the purpose of collection, to process Customers’ personal data. Storage periods may vary depending on the applicable legal basis and purpose.
Marketing services are offered through free communications about offers, services, and products directed to the Customer, related to their website profile and past purchases. This service includes emails, SMS, and WhatsApp. Customers may cancel the service at any time by accessing “My Account” or by emailing contato@smartstorebrasil.com.br
The collected information will only be shared when necessary: (i) for the proper provision of services with partner companies; (ii) for protection in case of conflict; (iii) by court order or request from a competent authority; (iv) with companies that provide technological and operational infrastructure, such as payment intermediaries and data storage service providers.
As the internet is a global environment, certain services offered by SmartStore Brasil may require the transfer of your data to other countries.
In such cases, data is processed in accordance with the LGPD and other applicable data protection laws. We adopt security measures in line with our policies.
By browsing our website, shopping in our physical store, and/or communicating with us, you agree to the processing of your information, including international data transfers when necessary. We take measures to ensure that any collected information is handled securely and in accordance with this Privacy Policy.
We store Customer information in accordance with Brazilian statute of limitations regulations.
From the effective date of the LGPD, data subjects have the right to obtain, at any time and through a formal request, information from SmartStore Brasil regarding their data.
SmartStore Brasil will have 15 days to respond to data subject requests. Requests will be analyzed in accordance with applicable legislation, and for legal reasons, some requests may not be fulfilled.
According to the LGPD, data subjects may exercise their rights through:
I – confirmation of the existence of processing;
II – access to data;
III – correction of incomplete, inaccurate, or outdated data;
IV
– anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data;
V – data portability to another service or
product provider, upon express request, in accordance with national authority regulations, subject to commercial and industrial secrecy;
VI –
deletion of personal data processed with the data subject’s consent;
VII – information about public and private entities with which the
controller has shared data;
VIII – information about the possibility of denying consent and the consequences of such denial;
IX –
revocation of consent.
You can exercise your rights by contacting us via email at contato@smartstorebrasil.com.br
To change your notification preferences (including marketing communications) at any time, you may access “My Account” or send us an email. If you do not wish to receive our marketing communications, you may also unsubscribe by clicking the link included in marketing emails.
If you are under 18 years old, you must make purchases together with a parent or legal guardian.
Cookies are small data files placed on your computer or other devices (such as smartphones or tablets) while you browse the website.
We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and also to:
• track your preferences to send only ads of interest to you. You can set your preferences through your account;
• track items stored in your
shopping cart;
• conduct research and diagnostics to improve content, products, and services;
• prevent fraudulent activities;
•
improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use products and services that require login.
Click “Help” in your browser settings to learn how to prevent cookies from being accepted, to be notified when you receive new ones, to see when they expire, and to disable them. Below are links with more details on how to disable cookies in the most popular browsers:
• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer
• Microsoft Edge
• Opera
SmartStore Brasil uses security protocols to protect Customer data privacy, and also recommends individual protection measures.
To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties. Additionally, when accessing your account via “My Account,” especially on public computers, make sure you log out to prevent unauthorized access and use of your information.
We do not request personal data via phone, WhatsApp, SMS, or email. Under no circumstances should such data be provided, as this may be an attempt at misuse.
If any changes are made to our Privacy Policy, you will be notified by email.
The data protection officer is the person appointed by SmartStore Brasil to act as a communication channel between the controller, data subjects, and the National Data Protection Authority (ANPD), when formalized. Any questions may be sent to contato@smartstorebrasil.com.br
This policy shall be governed, interpreted, and enforced in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, regardless of the laws of other states or countries, and the courts of the district of Campinas shall have jurisdiction to resolve any issues arising from this document.
Last update: August 29, 2020